Frequently Asked Questions (FAQs)

1. What is Relief Wellness?

Relief Wellness is a Pakistan-based online wellness brand offering natural, plant-based oils designed for everyday care and comfort. All our products are intended for external use only.

2. Are your products safe to use?

Yes. Our products are made using carefully selected natural ingredients and are produced under quality-controlled conditions. However, results may vary from person to person.

If you have sensitive skin, we recommend doing a patch test before regular use.

3. Can these products cure pain or medical conditions?

No. Relief Wellness products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. They are wellness and aromatherapy products meant to support comfort and relaxation.

4. How do I use the oils?

Usage instructions are provided on each product page.

General guidance:

  • Apply a small amount

  • Massage gently on the desired area

  • For external use only

Avoid contact with eyes, mouth, and broken skin.

5. Do you offer Cash on Delivery (COD)?

Yes. We offer Cash on Delivery (COD) across most cities in Pakistan.

6. How long does delivery take?

Delivery usually takes:

  • 2–4 working days in major cities

  • 3–6 working days in other areas

Delivery times may vary due to courier operations or unforeseen delays.

7. What are the delivery charges?

Delivery charges (if any) are shown at checkout before you place your order.

 

8. Can I cancel my order?

Yes. Orders can be cancelled before dispatch by contacting our support team as soon as possible.

Once an order is dispatched, cancellation may not be possible.

9. What is your return and refund policy?

We accept returns or refunds only in case of:

  • Damaged product

  • Leaking product

  • Wrong item delivered

Requests must be made within 48 hours of delivery.

Please refer to our Refund & Return Policy page for full details.

10. Do I need to return the product for a refund?

In some cases, we may process a refund without requiring the product to be returned. This decision is made after verification and at our discretion.

11. How will I receive my refund?

Refunds are processed via bank transfer.

For COD orders, customers must provide valid bank account details.

Refunds are typically processed within 5–7 working days after approval.

12. What if my order is returned due to non-availability or refusal?

If an order is returned due to:

  • Incorrect address

  • Customer unavailability

  • Refusal at delivery

Relief Wellness reserves the right to limit or decline future COD orders.

13. How can I contact customer support?

You can reach us through:

📞 Phone / WhatsApp: +92 326 4484013

📧 Email: info@reliefwellness.pk

🕒 Support Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

14. Where is Relief Wellness based?

Relief Wellness operates as an online-only store in Pakistan, offering nationwide delivery.

15. Are my personal details secure?

Yes. We value your privacy. All customer information is handled securely and used only for order processing and support. Please review our Privacy Policy for more details.