Frequently Asked Questions (FAQs)

1. What is Relief Wellness?

Relief Wellness is a Pakistan-based online wellness brand offering natural oils for everyday care, comfort, relaxation, sleep support, and external wellness routines. Our products are intended for external use only unless clearly stated otherwise on the product page.

2. Are Relief Wellness products safe to use?

Our products are made with selected ingredients for external wellness use. If you have sensitive skin, we recommend doing a patch test before regular use.

3. Are these products medicines?

No. Relief Wellness products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

4. How do I use the oils?

Usage instructions are provided on each product page. General guidance:

  • Apply a small amount
  • Massage gently on the desired area
  • For external use only

Avoid contact with eyes, mouth, and broken skin.

5. Do you offer Cash on Delivery (COD) in Pakistan?

Yes. We offer Cash on Delivery (COD) in most serviceable areas across Pakistan.

6. How long does delivery take?

Delivery usually takes:

  • 2–4 working days in major cities
  • 3–6 working days in other areas

Delivery times may vary depending on courier operations and location.

7. How much are the delivery charges?

Delivery charges, if applicable, are shown at checkout before you place your order.

8. Can I cancel my order?

Yes. Orders can usually be cancelled before dispatch by contacting our support team as soon as possible.

9. What is your return and refund policy?

Returns or refunds may be considered in cases such as:

  • Damaged product
  • Leaking product
  • Wrong item delivered

Requests should be made within 48 hours of delivery. Please review our Refund & Return Policy for full details.

10. Do I need to return the product for a refund?

In some cases, a refund may be processed without requiring the item to be returned, depending on verification and support review.

11. How are refunds processed?

Approved refunds are processed via bank transfer. For COD orders, customers may be asked to provide valid bank account details. Refunds are usually processed within 5–7 working days after approval.

12. What happens if an order is returned due to non-availability or refusal?

If an order is returned due to an incorrect address, customer unavailability, or refusal at delivery, Relief Wellness may limit future COD orders.

13. How can I contact customer support?

You can contact us through:

  • Phone: +92 320 9642454, +92 326 4484013
  • WhatsApp: +92 320 9642454, +92 326 4484013
  • Email: info@reliefwellness.pk
  • Support Hours: 10:00 AM – 8:00 PM (Monday to Saturday)

14. Where is Relief Wellness based?

Relief Wellness operates as an online-only store in Pakistan and offers nationwide delivery.

15. Is my personal information secure?

We handle customer information for order processing and support. Please read our Privacy Policy for details.