Shipping Policy

At Relief Wellness, we aim to deliver orders across Pakistan as quickly and safely as possible. Please review the policy below for order processing, delivery, and shipping support details.

1. Order Processing

Orders are usually processed within 24–48 working hours after confirmation. Orders placed on weekends or public holidays are processed on the next working day.

2. Delivery Time

Estimated delivery times across Pakistan:

  • Major cities: 2–4 working days
  • Other cities and remote areas: 3–6 working days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, location, or other unforeseen delays.

3. Shipping Charges

Shipping charges, if applicable, are shown at checkout before you place your order.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most serviceable areas across Pakistan. COD availability may vary for some locations.

5. Courier Services

Orders are shipped through third-party courier services. Delivery timing after dispatch depends on courier operations.

6. Incorrect Address or Failed Delivery

Please provide complete and accurate shipping details when placing an order. If an order is returned due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal at delivery

Relief Wellness may limit future Cash on Delivery orders.

7. Tracking Your Order

Once your order is dispatched, tracking details may be shared by SMS or WhatsApp where applicable. You can also visit our Track Your Order page.

8. Damaged or Missing Parcels

If you receive a damaged parcel or notice an issue with delivery, please contact us within 48 hours and share clear photos or videos where possible.

9. Contact Us

For shipping-related questions, contact us at:

This Shipping Policy applies to orders placed on reliefwellness.pk and may be updated when needed.