Privacy Policy

Relief Wellness respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or place an order on our website.

By using reliefwellness.pk, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Shipping address
  • Order details, including products purchased and order history
  • IP address and browser or device information for analytics and security

We only collect information needed to process orders, provide support, and improve the customer experience.

2. How We Use Your Information

  • To process and deliver your orders
  • To contact you about order confirmation, delivery, or support
  • To improve our website and customer experience
  • To help prevent fraud or misuse of our services
  • To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

3. Sharing of Information

We may share your information only when necessary with trusted third parties, such as:

  • Courier and delivery companies for order fulfillment
  • Payment and service providers required for store operations
  • Legal authorities if required by law

4. Cash on Delivery (COD) Orders

For Cash on Delivery orders, your name, phone number, and delivery address may be shared with courier partners only for delivery purposes.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Understand user behavior

You can manage cookie settings through your browser. Some features of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

7. Third-Party Links

Our website may contain links to third-party websites, including social media or service providers. We are not responsible for the privacy practices of those websites.

8. Your Rights

You may contact us to:

  • Request access to your personal information
  • Request correction of inaccurate details
  • Request deletion where applicable
  • Opt out of promotional communications

9. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

This Privacy Policy applies to reliefwellness.pk and may be updated when needed.